Are you an IT Support Professional? Nims & Associates is offering an exciting opportunity for an experienced Level 1 or Level 2 IT professional in the San Francisco Bay Area to work with our existing medium and small business clients and new opportunities. A good candidate should have 3+ years of professional business related Windows, Mac and Cloud consulting experience and have extensive experience providing strong user and desktop support, with Office365, Windows Server, Active Directory, experience a plus. As a Consultant you will be responsible for planning and executing successful IT deployments and fostering strong client relationships.

The position calls for strong customer service skills, seasoned client management and client communication skills, and demonstrated knowledge of business class IT implementations. Experience working within the accounting, manufacturing, warehouse and distribution, or construction industries is highly desired.

The rewards of joining Nims & Associates are great in both practical and personal terms. You will be joining a solid company with 35 years of history and stability. The average tenure of a Nims associate is over ten years. You will have the opportunity to work with and be mentored by Senior Engineers and Consultants with decades of experience implementing cutting edge technology.

Founded in 1985, Nims & Associates is a full-service information technology firm serving four metro areas, 30+ associates and over 1,500 clients, many with national operations. As consultants, we sell no computer hardware. Our job is to make our clients IT and ERP systems run better, and we must win their business with every interaction.

Our clients have between 5 and 500 employees. They want an IT partner that will treat them with respect. They want the job done right, on time and on budget, by someone they trust. That's us. If you take pride and personal responsibility for your work, we want to know you.

Nims & Associates is unique in that we offer comprehensive support tailored to the needs of small and medium business. We do this by assigning a support team custom tailored to each client's IT strengths and weaknesses. As a team member, the client develops a relationship with you and contacts you directly. You have to remember that computers and software are less important than the people and businesses that use them.

After 30 years in business, two things haven't changed -

- We specialize in working with small and medium businesses that have between 1 and 500 employees.

- We provide the best IT support services in the business. Our growth has come almost exclusively from client referrals.

Responsibilities include:

  • Work with clients on-site and off-site to determine need and recommend IT solutions to meet business objectives
  • Prepare detailed hardware and labor estimates, timelines and budgets for projects
  • Communicate value-add and benefits of IT projects
  • Hands-on implementation of hardware, software and user support
  • Execution of project plans within time and budget constraints
  • Integration of IT solutions into client business processes
  • Reactive user hardware and support as needed
  • Assist in the development of new IT initiatives to meet business requirements
  • Foster and grow client relationships through product adoption and revenue growth
  • Provide additional operational support to clients as needed and identify business development opportunities and assist with new product implementation

Benefits include:

  • Long-term, stable organization
  • Flexible work hours / assignments
  • Work from home office
  • Three weeks PTO (employees)
  • Full Medical / Dental plan (employees)
  • 401k Participation (employees)
  • Bonuses based on performance / billings (employees)

Requirements:

  • Three-plus years of Windows, Mac and Cloud IT Support experience in a business environment
  • Experience supporting and training users on PC/Mac/Network environments
  • Experience interacting with users while managing IT projects and supporting line of business software
  • Must be able to travel to client sites in the Bay Area on a regular basis.
  • Bachelor's degree in Accounting, Business, Computer Science or related field, or equivalent experience
  • Experience working in accounting, manufacturing, warehouse and distribution industries is highly desired.
  • Extensive experience with Windows and Mac Desktop OS, Office365, MS Windows Server.

Other Desired Skills:

  • AWS, Azure
  • SharePoint
  • Linux, VMWare, XenServer, Hyper V
  • Advanced MS Office (Word, Excel, Outlook, Powerpoint)

Additional Requirements:

  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities in a deadline-driven environment
  • Strong organizational skills
  • Strong interpersonal skills
  • Ability to travel to client sites nationally as needed.

Subcontract and Employee positions open. Email your resume and requirements to This email address is being protected from spambots. You need JavaScript enabled to view it.