Support

Support

Fotolia guy in airportSupport is where the peddle hits the metal. At Nims & Associates your primary consultant is your first point of contact, but your consultant is backed up by an experienced team that can step in to help on a moment's notice if needed. We solve problems over the phone and by using remote connections to your computer and servers.  Where ever you are, what ever it takes, we'll get it done.  

Our normal support hours are from 8:30am to 5:30pm Pacific Time.  After hours and weekend support is available on an emergency basis (additional charges may apply).

To reach support by phone or email:

Main Support Telephone Number  (707) 781-6300 press 2
Toll Free Support Number (877) 454-3200 press 2
Help Desk Email This email address is being protected from spambots. You need JavaScript enabled to view it.
General Email  This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

 Click here to have us contact you regarding a non-support issue.

To get remote support, you must have a remote session code (provided by your consultant).  Enter your name and your key below and click connect.

Your name:

Enter your support key

(provided by your consultant):

 

Click here if directed by your Consultant

 

To talk with our help desk, call 877-454-3200 and press 2 during the main greeting.  Our normal support hours are from 8:30am to 5:30pm Pacific Standard Time.  After hours and weekend support is available on an emergency basis (additional charges may apply).

To email our help desk, send a message addressed to This email address is being protected from spambots. You need JavaScript enabled to view it..  Our normal support hours are from 8:30am to 5:30pm Pacific Standard Time.  After hours and weekend support is available on an emergency basis (additional charges may apply). 

Support when you need it

fotila-helpdesk-300x205

At Nims & Associates your primary consultant is your first point of contact. But your consultant is backed up by an experienced team that can step in to help on a moments notice if needed.

Here To Help

Fotolia here to help meeting-300x200Looking for IT and ERP help from a company that cares about your business? That's Nims & Associates.  
Fotolia here to help-cables-300x205Most of our staff has been with us for more than eight years. Not many companies can match experience or references. 

Coming Events

30 Years of Rave Reviews

I worked with Nims when at another company ... you don't have to tell me what a fantastic company Nims is.

Since our bank told us we need to become PCI compliant, we found lots of holes and “open doors” on our servers, hosting, website etc. Chris closed up them and Tim has helped with the all the other annoying daily problems we have had, and they both do it with a smile and a reassuring, calming tone…

Since we switched hosts to Network Solutions, we've had nothing but continuous problems with email and sessions timing out preventing us from opening our online store. Joel went out of his way to solve our problem. This means the world to us. Joel listened and accommodated our needs first before…

We’re getting rave reviews on the new e-newsletter. I just want to let you know how grateful we all are for your help on this project—your great direction, patience and support are invaluable.

We would NEVER have gone this far without you!

I have been extremely happy with your service. Michael is truly devoted to his clients and has been great about working with our current vendor to get our issues resolved. The MXLogic transition was seamless. Our users barely noticed the change, which is always a plus. 

At a time when it may seem like good customer service is at all time low and we hear so many negatives about many companies and their employees, it’s a pleasure to be able to send along our positive comments regarding Nims & Associates … and more specifically about Chris. Chris has worked our…

We are delighted with the service and we've received a number of comments by clients that they are very impressed with the way Tessa handles the problems and works with them. She REALLY picks up things quickly. We are continuously amazed and pleased that we only have to tell her something once and…
We are impressed with response times and the general aptitude of your support group. This stands in stark contrast to some of the experiences with other IT resources we’ve patronized in the past.

We are very satisfied with the professional demeanor of both Tessa and Michael and their willingness to go above and beyond the scope of their expectations to solve our computer-related issues. The immediate and personal attention we receive from Nims when our Firm has an IT issue is impressive, to…

We have been a client of Nims & Associates for over ten years. Chris has implemented and maintained our network for all of those years. As our network and our needs have changed and grown, Chris has provided excellent support to move us forward. Over the years I have come to know several of the…

Thank you for explaning what you did in an understandable way. You're very patient working with such a small company and treating us as though we were a huge corporation.

Our Yardi conversion was challenging. Hiring Nims and in turn working with Marco was the smartest thing we did to assist in this transition. His contribution was priceless. My staff and Board both agree it would have been a nightmare without Nims (Marco).

I was going to say it was the smartest…

Nims and Associates are the best support company I have ever worked with. They get back to my every problem or question in record time. They have been able to help or fix every problem I have come up with. Bill and or Bob are very knowledgeable with all my MASS 200 problems. I would and have…

We are so pleased with the installation of our Shoretel system. The phones work great and James was able to customize the system to suit our somewhat unusual need of combine live person answering and automation. Both the phones and the software are user friendly and required little training. James…

I’ve sent more than one shining Michael endorsement. The whole company kicks ass.

Nims At A Glance

Corporate Office:
Petaluma, CA | 707-781-6300 | 877-454-3200
This email address is being protected from spambots. You need JavaScript enabled to view it. | This email address is being protected from spambots. You need JavaScript enabled to view it. 
Service Areas:
San Francisco & Greater Bay Area | Sacramento & Northern California | Los Angeles  | Reno / Tahoe | Seattle / Tacoma | Denver | Houston | Honolulu | Phoenix and more
Industries Served:
Accounting, Architecture, Associations, Construction, Distribution, Wholesale, Energy Services, Engineering, Insurance, Legal, Manufacturing, Non-Profit, Professional Services, Property Management, Real Estate, Retail, Transportation and more.
Founded: 1985 
Consultants on Staff: 40

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