Support

To talk with our help desk, call 877-454-3200 and press 2 during the main greeting.  Our normal support hours are from 8:30am to 5:30pm Pacific Standard Time.  After hours and weekend support is available on an emergency basis (additional charges may apply).

Support when you need it

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At Nims & Associates your primary consultant is your first point of contact. But your consultant is backed up by an experienced team that can step in to help on a moments notice if needed.

Here To Help

Fotolia here to help meeting-300x200Looking for IT and ERP help from a company that cares about your business? That's Nims & Associates.  
Fotolia here to help-cables-300x205Most of our staff has been with us for more than eight years. Not many companies can match experience or references. 

Coming Events

30 Years of Rave Reviews

We are very happy to have your company in place. Joel and Tony have been excellent. The Senior Management Team feels as though a great weight has been lifted from their shoulders and we are appreciative that our systems and software are in the hands of experts.

We are very satisfied with the professional demeanor of both Tessa and Michael and their willingness to go above and beyond the scope of their expectations to solve our computer-related issues. The immediate and personal attention we receive from Nims when our Firm has an IT issue is impressive, to…

We are delighted with the service and we've received a number of comments by clients that they are very impressed with the way Tessa handles the problems and works with them. She REALLY picks up things quickly. We are continuously amazed and pleased that we only have to tell her something once and…

We are so pleased with the installation of our Shoretel system. The phones work great and James was able to customize the system to suit our somewhat unusual need of combine live person answering and automation. Both the phones and the software are user friendly and required little training. James…

Thank you for explaning what you did in an understandable way. You're very patient working with such a small company and treating us as though we were a huge corporation.

Thank you for assigning Don to handle our myriad of computer tasks throughout the year. His expertise and friendly can do personality are a cherished resource within our firm. Whenever the screen goes blank or freezes up we always think "Have no fear Don soon will be here" which he is and things…

As someone who works remotely from a home office, connectivity and a reliable, functioning computer are absolutely critical to my ability to be able to perform. Recently my computer "crashed" and as you can imagine created great inconvenience. Your team of Joel, Tessa and Tim responded immediately.…

Can I tell you how we feel about Chris? He is the greatest. He goes way beyond the norm. We can't ask for better service and support. Chris has taken the time to teach me additional things to not only help him but us here which cuts the time we need him here to fix something I can do. Not many…

We are very impressed with josh…he seems very knowledgeable and he communicates well…and he just seems like a nice person also…basically our dream consultant….

Again, we’re really impressed with josh and would not hesitate to recommend Nims to anyone.

Bill has far exceeded my expectations. I am happy to have another Super Technician to rely on for MAS200.

We’re getting rave reviews on the new e-newsletter. I just want to let you know how grateful we all are for your help on this project—your great direction, patience and support are invaluable.

We would NEVER have gone this far without you!

I have been extremely happy with your service. Michael is truly devoted to his clients and has been great about working with our current vendor to get our issues resolved. The MXLogic transition was seamless. Our users barely noticed the change, which is always a plus. 

I worked with Nims when at another company ... you don't have to tell me what a fantastic company Nims is.

At a time when it may seem like good customer service is at all time low and we hear so many negatives about many companies and their employees, it’s a pleasure to be able to send along our positive comments regarding Nims & Associates … and more specifically about Chris. Chris has worked our…

Our Yardi conversion was challenging. Hiring Nims and in turn working with Marco was the smartest thing we did to assist in this transition. His contribution was priceless. My staff and Board both agree it would have been a nightmare without Nims (Marco).

I was going to say it was the smartest…

Nims At A Glance

Corporate Office:
Petaluma, CA | 707-781-6300 | 877-454-3200
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Service Areas:
San Francisco & Greater Bay Area | Sacramento & Northern California | Los Angeles  | Reno / Tahoe | Seattle / Tacoma | Denver | Houston | Honolulu | Phoenix and more
Industries Served:
Accounting, Architecture, Associations, Construction, Distribution, Wholesale, Energy Services, Engineering, Insurance, Legal, Manufacturing, Non-Profit, Professional Services, Property Management, Real Estate, Retail, Transportation and more.
Founded: 1985 
Consultants on Staff: 40

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