Support

To email our help desk, send a message addressed to This email address is being protected from spambots. You need JavaScript enabled to view it..  Our normal support hours are from 8:30am to 5:30pm Pacific Standard Time.  After hours and weekend support is available on an emergency basis (additional charges may apply). 

Support when you need it

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At Nims & Associates your primary consultant is your first point of contact. But your consultant is backed up by an experienced team that can step in to help on a moments notice if needed.

Here To Help

Fotolia here to help meeting-300x200Looking for IT and ERP help from a company that cares about your business? That's Nims & Associates.  
Fotolia here to help-cables-300x205Most of our staff has been with us for more than eight years. Not many companies can match experience or references. 

Coming Events

30 Years of Rave Reviews

We are delighted with the service and we've received a number of comments by clients that they are very impressed with the way Tessa handles the problems and works with them. She REALLY picks up things quickly. We are continuously amazed and pleased that we only have to tell her something once and…

We are so pleased with the installation of our Shoretel system. The phones work great and James was able to customize the system to suit our somewhat unusual need of combine live person answering and automation. Both the phones and the software are user friendly and required little training. James…

We are very impressed with josh…he seems very knowledgeable and he communicates well…and he just seems like a nice person also…basically our dream consultant….

Again, we’re really impressed with josh and would not hesitate to recommend Nims to anyone.

Thank you for explaning what you did in an understandable way. You're very patient working with such a small company and treating us as though we were a huge corporation.

We have been a client of Nims & Associates for over ten years. Chris has implemented and maintained our network for all of those years. As our network and our needs have changed and grown, Chris has provided excellent support to move us forward. Over the years I have come to know several of the…

I worked with Nims when at another company ... you don't have to tell me what a fantastic company Nims is.

We are very satisfied with the professional demeanor of both Tessa and Michael and their willingness to go above and beyond the scope of their expectations to solve our computer-related issues. The immediate and personal attention we receive from Nims when our Firm has an IT issue is impressive, to…

Since we switched hosts to Network Solutions, we've had nothing but continuous problems with email and sessions timing out preventing us from opening our online store. Joel went out of his way to solve our problem. This means the world to us. Joel listened and accommodated our needs first before…

Nims and Associates are the best support company I have ever worked with. They get back to my every problem or question in record time. They have been able to help or fix every problem I have come up with. Bill and or Bob are very knowledgeable with all my MASS 200 problems. I would and have…

Bill has far exceeded my expectations. I am happy to have another Super Technician to rely on for MAS200.

As someone who works remotely from a home office, connectivity and a reliable, functioning computer are absolutely critical to my ability to be able to perform. Recently my computer "crashed" and as you can imagine created great inconvenience. Your team of Joel, Tessa and Tim responded immediately.…

Our Yardi conversion was challenging. Hiring Nims and in turn working with Marco was the smartest thing we did to assist in this transition. His contribution was priceless. My staff and Board both agree it would have been a nightmare without Nims (Marco).

I was going to say it was the smartest…

We are very happy to have your company in place. Joel and Tony have been excellent. The Senior Management Team feels as though a great weight has been lifted from their shoulders and we are appreciative that our systems and software are in the hands of experts.

I’ve sent more than one shining Michael endorsement. The whole company kicks ass.

We are impressed with response times and the general aptitude of your support group. This stands in stark contrast to some of the experiences with other IT resources we’ve patronized in the past.

Nims At A Glance

Corporate Office:
Petaluma, CA | 707-781-6300 | 877-454-3200
This email address is being protected from spambots. You need JavaScript enabled to view it. | This email address is being protected from spambots. You need JavaScript enabled to view it. 
Service Areas:
San Francisco & Greater Bay Area | Sacramento & Northern California | Los Angeles  | Reno / Tahoe | Seattle / Tacoma | Denver | Houston | Honolulu | Phoenix and more
Industries Served:
Accounting, Architecture, Associations, Construction, Distribution, Wholesale, Energy Services, Engineering, Insurance, Legal, Manufacturing, Non-Profit, Professional Services, Property Management, Real Estate, Retail, Transportation and more.
Founded: 1985 
Consultants on Staff: 40

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