Support

Support

Fotolia guy in airportSupport is where the peddle hits the metal. At Nims & Associates your primary consultant is your first point of contact, but your consultant is backed up by an experienced team that can step in to help on a moment's notice if needed. We solve problems over the phone and by using remote connections to your computer and servers.  Where ever you are, what ever it takes, we'll get it done.  

To talk with our help desk, call 877-454-3200 and press 2 during the main greeting.  Our normal support hours are from 8:30am to 5:30pm Pacific Standard Time.  After hours and weekend support is available on an emergency basis (additional charges may apply).

To email our help desk, send a message addressed to This email address is being protected from spambots. You need JavaScript enabled to view it..  Our normal support hours are from 8:30am to 5:30pm Pacific Standard Time.  After hours and weekend support is available on an emergency basis (additional charges may apply). 

Support when you need it

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At Nims & Associates your primary consultant is your first point of contact. But your consultant is backed up by an experienced team that can step in to help on a moments notice if needed.

Here To Help

Fotolia here to help meeting-300x200Looking for IT and ERP help from a company that cares about your business? That's Nims & Associates.  
Fotolia here to help-cables-300x205Most of our staff has been with us for more than ten years. Not many companies can match our experience or references. 

Coming Events

30 Years of Rave Reviews

Thank you for explaning what you did in an understandable way. You're very patient working with such a small company and treating us as though we were a huge corporation.
Bill has far exceeded my expectations. I am happy to have another Super Technician to rely on for MAS200.

....and, thank you for all YOU do. We are able to actually breathe easier knowing you're taking care of people. We have trusted you from the get-go because of your high intelligence, your ease at taking in and integrating huge amounts of new knowledge, and your grace and calmness in taking care of…

I cannot thank you enough for your help this evening. You have proven that your services are much more valuable than we ever expected - when you guys told me your hourly rate, I thought "no way can we afford that"! lol .... We are small and we do all we can to keep costs down, as I'm sure you…

We’re getting rave reviews on the new e-newsletter. I just want to let you know how grateful we all are for your help on this project—your great direction, patience and support are invaluable.

We would NEVER have gone this far without you!

As someone who works remotely from a home office, connectivity and a reliable, functioning computer are absolutely critical to my ability to be able to perform. Recently my computer "crashed" and as you can imagine created great inconvenience. Your team of Joel, Tessa and Tim responded immediately.…

We are delighted with the service and we've received a number of comments by clients that they are very impressed with the way Tessa handles the problems and works with them. She REALLY picks up things quickly. We are continuously amazed and pleased that we only have to tell her something once and…
We are very impressed with josh…he seems very knowledgeable and he communicates well…and he just seems like a nice person also…basically our dream consultant….

Again, we’re really impressed with josh and would not hesitate to recommend Nims to anyone.

Can I tell you how we feel about Chris? He is the greatest. He goes way beyond the norm. We can't ask for better service and support. Chris has taken the time to teach me additional things to not only help him but us here which cuts the time we need him here to fix something I can do. Not many…

Since our bank told us we need to become PCI compliant, we found lots of holes and “open doors” on our servers, hosting, website etc. Chris closed up them and Tim has helped with the all the other annoying daily problems we have had, and they both do it with a smile and a reassuring, calming tone…

We are very happy to have your company in place. Joel and Tony have been excellent. The Senior Management Team feels as though a great weight has been lifted from their shoulders and we are appreciative that our systems and software are in the hands of experts.

We are very satisfied with the professional demeanor of both Tessa and Michael and their willingness to go above and beyond the scope of their expectations to solve our computer-related issues. The immediate and personal attention we receive from Nims when our Firm has an IT issue is impressive, to…

At a time when it may seem like good customer service is at all time low and we hear so many negatives about many companies and their employees, it’s a pleasure to be able to send along our positive comments regarding Nims & Associates … and more specifically about Chris. Chris has worked our…

Since we switched hosts to Network Solutions, we've had nothing but continuous problems with email and sessions timing out preventing us from opening our online store. Joel went out of his way to solve our problem. This means the world to us. Joel listened and accommodated our needs first before…

Nims and Associates are the best support company I have ever worked with. They get back to my every problem or question in record time. They have been able to help or fix every problem I have come up with. Bill and or Bob are very knowledgeable with all my MASS 200 problems. I would and have…

Nims At A Glance

Corporate Office:
Petaluma, CA | 707-781-6300 | 877-454-3200
This email address is being protected from spambots. You need JavaScript enabled to view it. | This email address is being protected from spambots. You need JavaScript enabled to view it. 
Service Areas:
San Francisco & Greater Bay Area | Sacramento & Northern California | Los Angeles  | Reno / Tahoe | Seattle / Tacoma | Denver | Houston | Honolulu | Phoenix and more
Industries Served:
Accounting, Architecture, Associations, Construction, Distribution, Wholesale, Energy Services, Engineering, Insurance, Legal, Manufacturing, Non-Profit, Professional Services, Property Management, Real Estate, Retail, Transportation and more.
Founded: 1985 
Consultants on Staff: 40

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