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Nims & Associates SMS Text Messaging Policy
Introduction
SMS (Short Message Service) text messaging is a popular way for businesses to communicate with customers, but it is important to ensure that text messaging comply with relevant laws and regulations. This policy outlines the guidelines and best practices for SMS text messaging at Nims & Associates.
Consent
To comply with the Telephone Consumer Protection Act (TCPA) and other regulations, we require explicit consent from customers before sending them text messages. This consent can be obtained through various means, such as:
- Verbal consent during a phone call or in-person interaction
- Written consent through a physical form or e-mail
Content
Our SMS text messages will only contain information about our services or other relevant topics. We will not send unsolicited or unwanted messages, and we will not use misleading or deceptive tactics to obtain consent.
Frequency and Timing
Nims & Associates does not use SMS Text Messaging for marketing or advertising campaigns. We will only send SMS text messages to customers who have opted-in to receive them for communication with our service providers. We will not send any unsolicited text messages. We will not send messages during unusual or inconvenient times, such as early in the morning or late at night.
Opt-Out
Customers can opt-out of receiving SMS text messages at any time by replying “STOP” to a message or by contacting us directly. We will honor all opt-out requests promptly and ensure that the customer is removed from our text messaging list.
Disclosure
We will include a clear and conspicuous disclosure statement in SMS text messages, stating that:
- The message is from Nims & Associates
- The customer can opt-out of receiving future messages
- The customer can contact us to request more information
Compliance
We will comply with all applicable laws and regulations, including the TCPA, the CAN-SPAM Act, and other relevant state and federal laws. We will also ensure that our SMS text messaging service is transparent, honest, and respectful of customers’ privacy.
Monitoring and Enforcement
We will regularly monitor our SMS text messaging to ensure compliance with this policy and applicable laws and regulations. We will also take prompt action to address any complaints or issues that arise.
Amendments
This policy may be amended at any time, and we will notify customers of any changes through SMS text messages or other means. By continuing to receive SMS text messages from us, customers acknowledge that they have read, understood, and agreed to this policy.
Contact Us
If you have any questions or concerns about this SMS text policy, please contact us at help@nimsassociates.com.